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Frequently Asked Questions

18 02, 2021

What is a Preference list?


Because we want to provide you with a stylish travel and unforgettable experience on board of our luxury yachts, we have taken the time to create this custom preference list, with attention to detail and a sophisticated service that

What is a Preference list?2021-02-18T19:03:04+01:00
6 02, 2021

COVID-19 cancellation


We understand that there is an uncertainty regarding travel plans this year. For that reason we are offering free reschedule of the charter. In case of travel restrictions or a CDC Travel Health Notice for any country to/from the

COVID-19 cancellation2021-02-18T02:59:56+01:00
19 05, 2019

What is a Transit Log?


A Transit Log is a variable payment, which can include the following: bed linen, cleaning, on-board Internet connection, tourist tax and base marina fees. The details of the Transit Log differ depending on the boat, location and charter partner.

What is a Transit Log?2021-02-18T03:00:23+01:00
19 05, 2019

When can I get in touch with the skipper?


You can get in touch with the skipper as soon as you’ve completed your booking. Our skippers are highly qualified and knowledgeable about their locality. They all speak English. The skipper is to be payed in the marina at

When can I get in touch with the skipper?2021-02-18T03:00:47+01:00
19 05, 2019

What happens when I request an offer?


Once we receive your request, we will confirm the availability of the boat, as well as check for alternative ones. To ensure your experience is the best it can be, we may contact you to discuss your request in

What happens when I request an offer?2021-02-18T03:01:13+01:00
19 05, 2019

What is the cancellation policy?


If the Client wants to change the charter terms or cancel the reservation, this must be done in writing (via e-mail, fax, or post.) If the Client cancels the reservation in writing, Charteree reserves the right to apply the

What is the cancellation policy?2021-02-18T03:01:51+01:00
18 05, 2019

Is my payment Insured?


We have partnered with WIENER INSURANCE GROUP to additionally insured all your payments send to us with Wire transfer and also credit card payments.

Is my payment Insured?2021-02-18T03:02:15+01:00
18 05, 2019

What is a Security Deposit?


Similarly to renting a car, chartering a boat requires a security deposit. The deposit, fully refundable after check-out, covers you and your fellow passengers against accidental damage and ensures that contractual obligations are met. The security deposit varies in

What is a Security Deposit?2021-02-18T03:02:43+01:00
18 05, 2019

Can I take over the vessel before the time determined for check-in?


If you are arriving before the time determined for taking over the vessel (check-in is usually done at around 5pm), let us know the approximate time of your arrival and we will try to arrange with the charter agency

Can I take over the vessel before the time determined for check-in?2021-02-18T03:03:04+01:00